We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone and will only use your personal information in the normal course of serving you and filling your orders.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. The SSL software encrypts all of your personal information, including credit/debit card number, name, and address, so that it cannot be read over the internet by anyone who is not authorized to do so and can only be used in the normal course of processing your credit/debit card payment.

REFUND POLICY

All wine sales are final and no refunds are offered. No returns of wine will be accepted.

Shipping Policy/Delivery Policy

Please be assured that during the cool half of the year (approximately October 15 of one year through approximately April 15 of the following year) your wine order will ship out within two days of purchase. During the warm half of the year (approximately April 15 to October 15 of each year) your wine order will only ship on Monday or Tuesday. This means that during the warm half of the year, orders received on Wednesday through Sunday will be held until the following Monday or Tuesday. The reason for this limited shipping window is that hot weather can damage wine quality and the Winery wants to limit as far as possible the chance that your wine order could sit in a hot truck or warehouse over a weekend. As long as the wine keeps moving there is a very limited chance of heat related damage.

We determine the most efficient shipping carrier for your order. The carriers that use are United Parcel Service (UPS) and U.S. Postal Service (USPS). Sorry, but alcohol laws and shipping carriers do not allow shipping of wine to P.O. Boxes. Also note that someone of legal age must be available to sign for your wine order when it is delivered. Wine orders cannot be left unsigned for and cannot be left with a minor.

SHIPPING AND HANDLING COSTS:

Our e-commerce site will list your shipping charges with your order and you will have a chance to review your shipping costs before actually placing the order. Note that the Winery absorbs much of the shipping cost in order to minimize your order’s total amount.